Shipping policy

Shipping & Delivery Policy

All orders are processed and shipped within 1–2 business days.

Once an order is shipped and handed over to the shipping carrier (UPS / USPS / FedEx), responsibility for the shipment transfers to the carrier.

Delivery Confirmation

• Once the carrier marks an order as Delivered, Luluat Al Musk is not responsible for lost, stolen, or missing packages.
• Any delivery disputes must be addressed directly with the shipping carrier.

Signature Requirement

• For high-value orders, a signature may be required upon delivery to ensure safe receipt.

Incorrect Address

• Luluat Al Musk is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• Any additional shipping fees due to address errors are the responsibility of the customer.

Lost or Stolen Packages

• If a package is marked as delivered but the customer did not receive it, the customer must contact the carrier immediately.
• Luluat Al Musk may assist in opening a claim; however, the final decision rests with the carrier.

Chargebacks & Disputes

• Unauthorized chargebacks or disputes filed after confirmed delivery will be contested with proof of delivery and company policies.